Everett, WA | abulsme@mac.com | 425-999-6428
Senior Program Manager with proven success leading complex strategic initiatives at scale. Specializes in coordinating cross-functional programs that bridge business needs with platform capabilities, with particular expertise in abuse prevention and community trust. Demonstrated experience in developing data-driven policies, managing stakeholder relationships, and implementing standardized processes across multiple teams. Strong track record of bringing structure to ambiguous problems and driving measurable results.
Led development and launch of new community engagement features, including polling functionality
Developed data-driven frameworks for content effectiveness and user engagement measurement
Coordinated integration of new commenting feature with existing content moderation systems, including adapting moderation guidelines and processes
Established processes to ensure efficient content inventory management
Developed unified strategy document integrating multiple cross-functional initiatives, including international feature parity and customer feedback programs
Defined rollout metrics and goals for personalization preference feature, including establishing regular goal tracking and executive review processes
Created and managed timeline tracking and communication processes for teen-focused features program, including bi-weekly progress updates and dependency management
Developed new metric to quantify customer impact of missed abuse enforcement based on impression data
Launched audit programs to measure false positive and false negative rates in anti-abuse enforcement processes
Created mechanisms for measuring and managing audit alignment across teams
Coordinated between business, science, developer, and operational teams internationally
Defined requirements for automated abuse monitoring and enforcement system for AWS's email sending service
Achieved 99% reduction in abuse response time (from 24+ hours to under 15 minutes) through automation implementation
Defined procedures, policies, and guidelines for 40-person anti-abuse team, providing strategic direction and decision-making for escalated cases
Managed abuse-related communication with high-value customers and handled escalations
Managed team developing content optimization and targeting systems for high-volume merchandising
Oversaw creation of automated marketing programs reaching millions of customers
Directed development of self-service tools enabling marketing teams to create automated campaigns
Coordinated Customer Behavior team deliverables and roadmap implementation
Managed dependencies between multiple development teams and internal stakeholders
Led adoption of online targeting solutions across merchandising teams
Merrill Lynch: Led web technology initiatives and managed development teams
Accent Technologies: Product Manager for flagship product
Various web development and technical leadership positions
Seven granted US patents in areas including content categorization, user feedback systems, and automated targeting (2014-2018)
Bachelor of Science in Physics - Carnegie Mellon University
Creator/Developer: Election Graphs - Presidential election poll tracking site (2008-Present)
Cohost/Producer: Curmudgeon's Corner current events podcast (2007-Present)
Creator: Wiki of the Day podcast family (2017-Present)