So today at lunch I went with Brandy and exchanged my Treo 600 for a new one under warrentee. Right now it just finished resyncing with my laptop to restore all my contacts and programs and such. This is now my FOURTH Treo 600!!!
#1) Ordered right after the things first came out. Got it all set up. Loved it. Used it a lot. One day, the screen just was blank. Backlight on, nothing there. It was a decent flashlight, but no longer a phone. I paniced and was all upset, ready to buy a new one. Brandy made me go to the Sprint store though. They said “looks like you killed it” and then went into the back and got me a brand new one in the box. This was while we were still in PA.
#2) While I was going back and forth between FL and PA (March through June) I was doing conference calls a lot, so I bought a headset for the phone. I proceeded one day to wrap the headset around the phone, stick it in my pocket, and then sit on it. The headset had a remote control volume and microphone thingy that would normally hand down and you talk near it. Well, it is a kind of bulky thing, and when I sat on it, it pressed into the screen, because the way I had wrapped it, the bulky part was on the screen side this time, and not on the hard back of the Treo. The screen was smashed to smithereens. This time the Sprint store told me that this was NOT covered under warentee, cause, well, I had smashed it. I had to buy a brand new one full price. Bastards.
#3) When I get calls on my cell at work… or when I have to make a call, I go outside. Two reasons: One, reception in this building sucks because it is basically a metal box. Two, my office has tall walls and a door, but the walls do not go all the way to the ceiling, and are pretty thin anyway. There is no privacy. So I go talk on the phone in the parking lot. Well… in the summer in Florida when you go stand in a parking lot it is HOT. And when it is hot I, well, um, tend to sweat just a tad. After a 15 minute phone call, my face is soaking wet. And, since I am holding the phone next to my head, so is the phone. And I have discovered that Treos don’t like being soaking wet. The phone would start to flip out and do all sorts of random things. The keyboard would become unresponsive. The screen would sometimes work and sometimes not. After a few hours it would all dry out and work OK again. Well… the first few times anyway. Eventually some of the buttons stopped working completely. Namely the “Alt” button that lets you type symbols like @ when you are doing email. And the shift key, that lets you do capitals. And the space bar, which, well, does spaces. Finally the zero key started to be erratic. And while I used the touch screen to actually dial phone numbers, you have to use the zero on the keyboard when you go through those menus and stuff for customer service. I kind of needed the zero. Anyway, I’m not really sure if it was the sweat or not, but this time Sprint gave me a warentee replacement. (And even if they hadn’t, after #2 I signed up for the $4 per month phone insurance to replace the phone for a small deductible if I destroy it.)
#4) The one I picked up today. This time instead of a brand new one in the box with all the accessories I got a “factory refurbished” one. Oh well. I was hoping for a new one again, but given the situation I won’t complain too much. This one looks like new anyway. I also bought a new case for it that completely encases the Treo, with a clear plastic front that you can actually use the touch screen and all the buttons through. So I never have to take it out of the case. Ever. So I should be able to sweat on it if I have to. And I got a new headset, but one big enough and oddly shaped enough I will not be tempted to put it in my pocket. It stays in the car use for hands free driving only, not for normal use when I’m not driving. So hopefully this one will be OK. And if I do destroy it by mistake, I have that insurance now.
Of course, now there is a Treo 650. I of course want one. Next time I kill the 600, maybe I’ll be able to upgrade. But as usual, there are a BUNCH of things on the “to buy” list ahead of that…
So for now, I’ll see how long I can make Treo #4 last. They seem to be averaging about 3 to 4 months each.